Where a signed proposal, contract or invoice contains specific refund terms, those terms control for that engagement.
1. General
Software development is a customized service. Refund eligibility depends on the project stage, work completed and the applicable written proposal or agreement.
2. Before work begins
If a project is cancelled before work starts, any refund of an advance will be handled according to the written agreement, after applicable processing or non-refundable third-party costs.
3. After work begins
Payments covering completed discovery, design, development, testing or other delivered work are generally non-refundable unless the project agreement states otherwise.
4. Cancellation after work begins
If a client cancels a project after work has begun, Digivistaar may invoice for completed work, approved expenses and committed third-party costs. Any remaining balance or refund will be calculated under the applicable agreement.
5. Third-party services
Fees paid directly to hosting providers, domains, APIs, app stores, payment gateways, SMS providers or other third parties may be non-refundable and are subject to their policies.
6. Refund requests
Send a refund request to hello@digivistaar.com with the project name, invoice details and reason. We will review the request against the applicable agreement and project status and respond within a reasonable time.
7. Delivery of paid work
Where work has been completed and paid for, deliverables are handed over per our Delivery Policy and the project agreement, regardless of subsequent cancellation of future phases.