This policy applies to our digital services. Delivery specifics for each project are governed by the written proposal or agreement for that engagement.
1. Nature of our services
We provide customized digital services: website development, web application development, mobile application development, SaaS development, custom software development, UI/UX and product design, integrations, and maintenance and support services. Because each service is built to a client's specific scope, delivery is defined per project in a written proposal or agreement.
2. Delivery process
Projects follow our standard workflow: enquiry → requirement discussion → written proposal and quotation → scope confirmation → advance payment → design and development → testing → client review → final delivery → support. See our full process.
3. Timelines
Estimated timelines are provided in the written proposal and depend on project scope. Delivery dates may be affected by scope changes, delayed client inputs (content, feedback, approvals, credentials) or third-party service dependencies. We communicate any expected change early.
4. Milestones and payments
Work begins after the agreed advance payment. Remaining payments are tied to milestones defined in the proposal. Final delivery (deployment or handover) occurs after client sign-off and settlement of the final milestone payment.
5. Handover
On final delivery, clients receive the agreed deliverables — deployed software, source code, documentation and access credentials as defined in the project agreement. Ownership terms are governed by the applicable agreement and our Terms & Conditions.
6. Client review and revisions
Clients review the build against the agreed scope before delivery. Revision rounds are those defined in the written proposal. Requests beyond the agreed scope may affect timeline and cost and are quoted separately.
7. Warranty and support
Each project includes a warranty period defined in the proposal, covering fixes for defects in the delivered work. Ongoing maintenance and support after the warranty period are available under a separate support plan.
8. Third-party services
Hosting, domains, app store accounts, payment gateways, SMS/email providers and similar third-party services are procured under the client's account or a separate arrangement. Their availability, pricing and policies are controlled by those providers.
9. Contact
Questions about delivery can be sent to hello@digivistaar.com or +91 74044 39982.